Delivery Information & Returns

Shipping times

Standard sizes

Are usually sprayed or printed and dispatched within 5 working days. If any problems arise during this time or if the splashback does not pass our quality control checks the delivery time may be affected.(600mm x 600mm, 600mm x 700mm, 600mm x 750mm, 700mm x 750mm, 900mm x 750mm, 1000mm x 750mm & 1100mm x 750mm with out drill holes).

Made to measure sizes

The time taken to manufacture and deliver our made to measure glass products can vary due to seasonal demand. Made to measure products typically take 2-4 weeks depending on the complexity of the product. The manufacturing process has many steps especially if the panel is shaped or has any cut outs. Due to the highly bespoke nature of the product we cannot make any guarantees on delivery times and if something goes wrong during the manufacturing process your order will be delayed. If you need a splashback to complete your kitchen it would be best to order the glass at least 4 weeks before completion to avoid disappointment.

Shipping methods

All of our glass products are delivered via courier. When your order is dispatched you will receive an email from the courier with all the tracking information. If you would like to know where your order is when in transit, or when to expect it etc, please use the tracking information provided to contact the courier direct. The majority of orders are either sent on a next day delivery service or a 48 hour delivery service, larger orders may need to be shipped via freight.

Delivery is available Free to everyone on the UK Mainland, but due to logistical reasons, additional charges apply to customers living in the Eire and any Offshore Islands. For orders going to Eire or any Offshore Island, please don’t order from our website and instead place your order over the phone by calling 0151 486 2215.

Made to measure glass products cancellation policy

Made to measure glass products may not be cancelled once the manufacturing process has began. If panels are damaged during this process or in transit we reserve the right to repair or replace the panel(s) rather than cancelling and refunding your purchase (due to the high cost of initially manufacturing the product).