Frequently Asked Questions

How long will my order take?

  • Standard Sized Glass Splashbacks (600×700, 700×750, 900×750, 1000×750 and 1100×750 without drill holes) – Dispatched in Approximately 5 working days.
  • Bespoke sizes – Approximately 3 weeks.
  • Measure & Fits – Approximately 4 weeks after measuring.

What type of glass do you use for your Glass Splashbacks?

We use 4mm, 6mm or 10mm thick low iron, toughened glass with all edges polished. Only toughened glass is safe to be used behind a hob.

How do I fix my splashback to the wall?

We supply a free fixing option (silicone adhesive or drill holes & mirror screws) with every order. You can specify which one you want on our order page.

Is your glass safe to be used behind a hob?

Yes. We only use toughened glass for our splashbacks, which is safe to be used behind any hob.

Who is Colour 2 Glass Splashbacks Ltd?

Colour 2 Glass are a bona fide UK company with a Factory/Showroom based in Liverpool, about a mile from Liverpool John Lennon Airport. We manufacture Glass Splashbacks at our own factory, and offer a Measure and Fit service to most of the UK mainland.

Why are your prices so low?

At Colour 2 Glass we carry out all our own Printing and Spraying. We are not agents nor do we outsource our work. All work is carried out on our premises.

Can you cut shaped pieces?

Glass Splashbacks can be curved or shaped to accommodate cooker hoods, etc. We can shape the splashback any size within 3000 x 1500mm. Most kitchen hob areas can be done in one piece.

Can I have holes or cut-outs in the glass?

Yes. Glass Splashbacks can be cut in many ways to allow for sockets, drill holes or shaping to a cooker hood. The accuracy of these is vital because we cut prior to toughening and once toughened no changes to the glass can be made.

Can I use my own image on a printed glass splashback?

Yes. We can print your own image directly onto the glass, however a high resolution file is required to ensure a good quality print. If you are unsure about the quality of the file, please send it to us and we will advise you.

Can I pick a colour outside your range in the shop?

Yes. When in the shop simply select the custom colour option, and type in the brand and name of the colour you wish us to match, and proceed with your order.

Can I pick an image from Shutterstock for my printed glass splashback?

Yes. When in the shop simply select the Shutterstock image option in stage 1, and type in image ID from Shutterstock and proceed with your order. We will always send you a proof of the image before we go to print to make sure you are 100% happy with it.

Will the colours look the same as on my computer screen?

They will look almost the same. Don’t forget images on screen look different from the real glass, as contrast and brightness settings of a monitor could be different. The same is also true for any print out you may have, as printer settings also vary from printer to printer. If in doubt, supply us with a colour swatch or order a sample.

Is my splashback made in UK or a Chinese import?

Generally, if a company only offer standard sizes and colours and not bespoke (made to measure) sizes. The splashbacks could be imported. We do all our manufacturing in house with UK products.

Payment and Shipping

We have chosen to use WorldPay to handle our payments as it accepts most major credit cards and is a proven, secure payment solution. Furthermore, you do not need to have, or create, an account to make a purchase. You will be directed to pay for your glass as you complete your online order. Any delivery prices quoted are for mainland UK; for all other areas please see delivery section.

What is your Returns & Refunds policy?

Please check for any visible signs of damage to the packaging of your order before signing for the delivery. Any items damaged in transit should be noted at time of delivery, and if possible delivery should be refused and returned to us. If the Glass Splashbacks arrives defective this should also be noted at time of delivery and returned via the courier. If the Glass Splashback does not fit we cannot issue you a refund if the measurements match the measurements on your invoice, so please check your invoice prior to completing payment. Please ensure that you have thoroughly checked your order before signing for it. Once signed for any claims made by you will be validated at our discretion and should be raised with 24 hours of receipt. Where you have asked us to leave your order in a safe place at your premises or with a friend or neighbour you do so at your own risk. We recommend that you have the friend or neighbour check your order on your behalf. Where possible, we reserve the right to repair any defects rather than remaking that particular piece of glass or issuing any form of compensation. If the glass is fitted we are unable to consider any claims of damage.

 

If your query was not answered by our frequently asked questions then feel free to contact us directly.